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Terms of service

Last updated · August 15, 2026

These terms are the agreement between you and ViaRoger, LLC, which runs the service at viaroger.com. In these terms, "Roger" means both the service and ViaRoger, LLC. They are short on purpose, and they are written to be read.

You accept these terms when you create an account and, if someone asks you for something through Roger, when you respond on the task page. Using Roger means you accept them. You must be at least 16 years old and legally able to make this agreement.

Two words come up often: the "sender" is the person who creates an ask, and the "recipient" is the person asked.

1. What Roger is

Roger is a neutral go-between for asks between people. You create an ask, and Roger delivers it by email, collects an explicit answer, does the reminding, and keeps a shared record of everything that happens until the ask is settled. Roger works for the ask, not for either side: both parties see the same record, the same due date, and the same reminders.

The agreement recorded on an ask is between you and the other person. Roger is the messenger and the record-keeper, not a party to it, and does not enforce it.

Roger is not the agent of either party. Roger does not verify anyone's identity beyond an email address, does not vouch for either party, and makes no promise that the record will be complete or that it will serve any particular purpose, such as evidence in a dispute.

2. Accounts and magic links

• Your identity on Roger is your email address. There are no passwords, ever. Signing in happens through a link Roger emails you.
• A link in a task email opens a signed-in session in whichever browser taps it. That makes a task link a sign-in credential: forwarding a task email gives whoever receives it access to that ask. Links expire after 60 days. You are responsible for your mailbox and for any device where you stay signed in. On a shared machine, sign out from Settings.
• Sessions last roughly 30 days.
• Your display name must be your own. It comes from your account, not from individual asks, and impersonating someone else is grounds for suspension.
• Tell Roger right away, by emailing support, if you think someone else has access to your mailbox or to your Roger session.

If someone asks you for something through Roger, you can respond without signing up. Opening the task page starts a signed-in session for your email address, and these terms apply to your use of it. You can have your data deleted at any time by emailing support from that address.

3. Acceptable use

Roger's usefulness depends on its email being trusted. One abusive sender damages delivery for everyone, so these rules are enforced without much patience:

• No spam. Ask people you actually know, about things you actually need. Bulk or unsolicited asks to strangers are forbidden.
• No harassment. Declining an ask is one tap and final: Roger seals that ask's page at the decline, and neither party can post to it again. Do not use Roger, or repeated asks, to pressure anyone, and do not get around someone's decline or mute by asking again from another address or account.
• No unlawful content, and no asks to do unlawful things.
• No asks to anyone you know, or should know, is under 16.
• No passwords, card numbers, government ID numbers, or similar secrets in asks, comments, or files. Roger is not built to hold them.
• No malware or harmful files.
• No abusing the sending infrastructure: no probing addresses, no scripting around limits, no scraping or automated access, no new accounts to get around a suspension or a throttle, and no using Roger as a generic email relay.

When you add a contact, you confirm that you know them, that you have a real reason to contact them, and that the name and address you enter are accurate.

Rate limits and trust throttles exist and apply to everyone. A new account can introduce only a few new contacts per day, and the cap grows as its asks are accepted and completed. Roger may refuse an ask, throttle sending, or suspend an account to protect recipients or deliverability.

4. Your content

• You own what you put on Roger: your asks, your comments, and your files.
• You grant Roger the license it needs to run the service: to store, back up, and process your content, including through the providers named in the privacy policy; to show and deliver it to the other party of the ask, including by email; to look at it when needed for support, abuse review, and fixing bugs; and to disclose it when the law requires. Roger claims no other rights in it and never uses your content for advertising.
• You confirm that you have the rights needed to post what you post, and that it does not break the law or violate anyone else's rights. Only attach what you have the right to share. You are responsible for what you post.
• Roger may remove or restrict access to content that is unlawful, infringing, or breaks these terms, or when a court or the law requires. A removal is recorded on the timeline as an event.
• File attachments are capped, currently at 5 files per ask and 10 MB per file.

5. Copyright complaints

If you believe content on Roger infringes your copyright, send a notice that meets the requirements of the DMCA, 17 U.S.C. § 512(c)(3), to Roger's designated agent: ViaRoger, LLC, by email at [email protected], or by post at 2093 Philadelphia Pike, Claymont, DE 19703. Roger acts on valid notices, tells the person who posted the content, and accepts counter-notices under § 512(g). Roger closes the accounts of repeat infringers.

6. The record

• Every ask has one timeline, and both parties see it identically. It is append-only by design: nothing on it is edited or deleted after the fact, except as described in Section 4 (removal) and Section 9 (account deletion), and change is recorded as new events. A declined ask is the one page that stops showing the rest of its timeline: it keeps the decline itself on screen, and the timeline is kept in full, unchanged, like every other.
• Once the other party agrees, the title, description, and due date of an ask freeze. Everything after is additive: comments, files, status changes.
• Every reminder Roger sends is logged on the shared timeline. Task page visits are recorded for both parties, and the first and most recent visit are shown to the sender until the ask is declined, after which they are shown to nobody. The privacy policy has the details.

7. Email sent on your behalf

• When you create an ask, Roger emails the person you name from a viaroger.com address, in your name. The recipient sees your name and your email address. Your email address is the reply-to, and replies go straight to you. By creating an ask, you authorize Roger to send email on your behalf this way.
• Roger cannot guarantee delivery. Email may be filtered, delayed, or bounced.
• Recipients can mute Roger's reminders at any time: for one ask, for you, or entirely. When that happens on an open ask, you are told reminders are off and the follow-up is back in your court. Why someone cannot be reached is never disclosed.
• Roger owns the reminder cadence. Neither party can configure it, which is what keeps it fair.

8. Service changes and availability

Roger is provided as is and as available. There is no promised uptime, and no promise that any feature stays the way it is. Features may change, be added, or be removed. Roger v1 is free; paid features may come later, with notice.

If Roger shuts down, account holders get at least 30 days' notice by email and a way to take a copy of their asks first.

9. Termination

• You can stop using Roger at any time. To delete your account, email support from your account address. Roger completes deletions within 30 days.
• When an account is deleted, the other party to each of its asks keeps their record, with the deleted person's name and email replaced by a placeholder; the comments and files stay, because the history of a shared ask belongs to its other party too. The privacy policy has the details.
• Roger may suspend or terminate an account that breaks these terms, abuses recipients, or harms deliverability. Because one spammer poisons delivery for every user, Roger may suspend sending first and sort out the details after. If you think a suspension is a mistake, email support.
• If your account is suspended or deleted, your open asks are closed and the other party is told. Sections 4 (for content already delivered), 6, and 10 through 14 survive.

10. Disclaimers

Roger is a messenger and a record-keeper. Roger does not guarantee that anyone will answer an ask, agree to it, do it, or do it on time. Roger does not vouch for either party or for the content of any ask, does not guarantee that email will be delivered, and is not responsible for what the other party to an ask does or says.

To the fullest extent the law allows, Roger is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Some places do not allow some of these disclaimers, so parts of this section may not apply to you.

11. Limitation of liability

To the fullest extent the law allows, Roger is not liable for indirect, incidental, special, or consequential damages, or for lost profits, lost data, or lost goodwill, arising from your use of the service.

Roger's total liability for all claims combined is capped at the greater of the amounts you paid Roger in the twelve months before the claim and US$100.

Nothing in these terms limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or anything the law does not allow to be limited. Some places do not allow some of these limits, so parts of this section may not apply to you.

12. Indemnity

If a third party brings a claim against Roger because of content you posted or because you broke these terms, you agree to cover Roger's reasonable costs and damages from that claim. Roger will tell you promptly about any such claim and cooperate with you, and you may take over the defense with Roger's consent, which will not be unreasonably withheld. This section does not apply where the law does not allow it.

13. Governing law and disputes

These terms are governed by the laws of Delaware, without regard to its conflict-of-laws rules. Before filing a claim, email support and give Roger 30 days to try to resolve it. After that, claims go to the state or federal courts in New Castle County, Delaware, and both sides agree to those courts. Either side may bring an eligible claim in small claims court instead. If you are a consumer, you keep any protections of the law where you live that cannot be waived.

14. General

• If part of these terms is unenforceable, the rest stays in force.
• These terms and the privacy policy are the whole agreement between you and Roger.
• You may not transfer this agreement. Roger may transfer it to a successor that takes over the service, and will tell you if it does.
• If Roger does not enforce a term, it can still enforce it later.
• Roger sends notices to your account email, and you agree to receive them there. You send notices to the support address in Section 16.
• Nobody but you and Roger has rights under these terms.
• Roger is not responsible for delays or failures caused by things outside its reasonable control.
• Roger's name, site, and software belong to Roger, and these terms give you no rights in them.

15. Changes to these terms

When these terms change, the date at the top changes with them, and prior versions are available from support on request. If a change is material, account holders get an email before it takes effect. Using Roger after a change takes effect means you accept the new terms. If you respond to an ask without an account, the version in force when that ask was sent to you applies to that ask. Changes to Sections 11 through 13 apply only to disputes that arise after the change takes effect.

16. Contact

Roger is run by ViaRoger, LLC. Questions about these terms: email [email protected].

Postal mail reaches Roger at 2093 Philadelphia Pike, Claymont, DE 19703.